You will receive an email confirmation when we receive your order.
We aim to ship products ordered before 12pm on the same day (excluding weekends and bank holidays). Orders made after this time may be shipped the following day. Once shipped, orders are usually delivered within 2 working days.
You will receive another email when your order has shipped.
We offer the following shipping rates up to 30kg (2 packs of 12 litre bottles is 24kg):
- England and Wales: £3.50
- Scotland: £5
- Northern Ireland and Isle of Man: £13
We do not currently ship to the EU or the rest of the world.
Checking the status of your order
When your order has shipped, you will receive a confirmation email from us and this will include a tracking number you can use to check its status.
If you haven’t received your order within 5 working days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
In the event that your order is missing, incorrect or arrives damaged in any way, please email us as soon as possible at email@example.com with your name, order number and a photo of the item (where applicable). We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.